Return Eligibility: We’re delighted to receive returns of unused, unopened products within 30 days of their delivery date. For eligibility, products must be in their original state, complete with intact packaging and seals.

Exclusions: To maintain health and safety standards, we regretfully cannot process returns, exchanges, or refunds for opened or used items. Additionally, products falling under promotional, discounted, or clearance categories typically do not qualify for returns unless defects or damages are evident upon receipt.

Returning Items: To kickstart the return process, please adhere to these guidelines:

a. Reach Out to Customer Support: Within the 30-day return window, kindly contact our customer support team via email or phone, providing your order details and reason for return.

b. Obtain Return Authorization: Our dedicated team will promptly supply you with a distinct return authorization number (RMA) along with clear instructions. Please refrain from returning items without obtaining an RMA.

c. Thoughtful Packaging: Take care to pack the product thoughtfully in its original casing, ensuring it’s well-protected for transit. Don’t forget to include all original accessories and documentation.

d. Shipping the Return: Ship the return package to the address specified by our customer support team. We recommend using a traceable shipping method and considering shipping insurance to safeguard against potential loss or damage.

Refund Process: After receiving and examining the returned product, we’ll promptly update you on the refund status. Once approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that the refund amount might be subject to deductions for shipping charges and applicable restocking fees.

Defective or Damaged Items: In the unlikely event that you receive a defective or damaged product, please connect with our customer support team immediately. Depending on the situation, we may request images or additional details to assess the issue. Based on the circumstances, we will either arrange for a replacement or issue a refund for the affected item.

Return Shipping Costs: Shipping expenses related to the return are typically borne by customers, unless the return concerns a defective or damaged item. In such cases, we’ll provide a prepaid shipping label or coordinate item collection.

Customer Support: For inquiries or assistance with the return process, don’t hesitate to get in touch with our customer support team. We’re committed to making your return experience seamless and trouble-free.

Kindly note that this returns policy remains subject to updates. We encourage you to periodically review this policy for any adjustments.